Mattle company is a leading toy company in the world but in present facing the problem of customer dis-satisfaction as the product are found hazardous by the society. So, the case study main purpose is to describe the way business and society can best assure the safety of the children toys.
According to the given case study it reflects that children toys manufactured and supplied by the Mattel company were hazardous. Toys were coated with contaminated paint which made many children seek and the magnet present in toys which is dangerous, if swallowed it may lead to intestinal blockage of a child. For this, following terms described by government in the company’s act are mentioned below: -
According to the study, it depicts that Mattel company has not acted in social responsibility and ethical manner with regards to the safety of its toys(Duarte, 2016). Company dangerous product were render in the market and were used by children. It was the laziness of firm who do not consider it to be genuine to have a complete check of the product line. The organization should increase its production cost in order to supply quality products in the market. Enough monetary resources in production so no suppliers and tries to cut down the cost by using duplicate ingredients. In the case Mallet company was not able to operate its supply chain effectively and efficiently. The strategy adopted for toys design was not relevant and the raw material used was hazardous for the health of children. Mattel's organization principles did not ensure the quality of product and its safeguard (Duquette, 2008). Company failed to analyse harmful products and was not able to eliminate them from the market, therefore, defective products were sold to the customers. As the consumer used the products they were felt being cheated by the supplier and were annoyed due to such an act of Mattel company.
Firm has not done anything different to safeguard the rights of people. To avoid such condition company should have a complete review of its production chain as well as supply chain in order to avoid the malpractice of resources. It should have manufacture all its product within the factory premises to avoid the duplication of material. Broadening, its production process to ensure quality products by keeping in mind the safety principles(Peterson, et al., 2016). Redefining the rules and regulation of organization to ignore the false strategies and which only acceptance and procurement of quality products. While the process of manufacturing, Mallet should decide the standard of product and a complete recheck of product by specialist. Development of the industry in which Mallet is conducting its business to describe standard that must be followed by suppliers. No adequate formation of the policies to avoid the inappropriate phase of design. Mallet company management team should have paid attention while discussing and implementing the production cycle strategies(Giroux, 2009). Apart from that company should have assigned a team of experts who can check product thoroughly, before its sale. If the product is not fulfilling the all safety measures it should be recreated. Employing those suppliers who takes customer satisfaction as the priority and do not work for personal gains. Hence, it was reluctance of the Mattel company who was not able to serve the society well enough(Michael & Hayes, 2016).
The commission for the consumer protection act has defined in its act that proper surveillance during procurement of products and in case of any product being identify as faulty should be immediately called back and should not be sale again.
Various measures for assuring safety towards children toys are as follows: -
Now days due to rise in competition one can find the illegal sale of unhygienic products and availability of replica of products. These goods are threat to children and their sale should be stopped. The legal bodies should take some strict action against these types of importers who for there on profit supply toxic material in market. For this, Consumer protection commission should raise awareness towards the resources which can ensure safety(Scherer, et al., 2017). Creation of website on which customer can educate himself about how to confirm the product quality. Along with that any customer in case found the product hazardous, he can put the information of website to inform others. Producer as getting the reviews and they are required to justify their feedback. Toy industry should consider the company stakeholders in decision making process to discuss how the product would be safer(Ni & Flynn, 2014). Following the guidelines of the Consumer Product Safety Commission and according to that production should be done.
The toy industry should collaborate with foreign industries to stronger the toy safety regulation. Organise meetings to enhance the policies regarding safeguard of toy's. So, these will benefit both producer and customers as their business will expand(Ford & Scott, 2017). Contractors need to inspect toy safety and held responsible for any dangerous toy's. Government should raise fund for the Consumer Product Safety Commission so that they can handle the management of toy's efficiently. No use of chemicals in the production of toy's and no hazardous material attached inside the children toy's. Further government has the power in respect to regulate the toy industry for making sure toy safety(Muralidharan, et al., 2015). To ensure toy safety is not easy task for the government and it cannot state that all toys will be safe. However, it can reduce this issues by taking few steps. One of the step which government can take for reducing the harmful toys is can be possession of children which can be done by funding the CPSC properly. This help in enforcing all control on toys safety. Federal government passes the law between 2008 and 2011 which provide CPSC power to holds the toys industry which is accountable for toys safety. There is a consumer product safety. It is important for government to ensure safety of children which can be done through proper rules and regulation made for toys industry.
Society should be aware about the wrongful products, they must know which products are better and hygienic. It is duty of society to protect children from dangerous products. Children should not be allowed to play alone with novel toy's. Parents should ask schools or ply groups about toys with whom children are playing. Stakeholder should take safety measures for the toys which are imported(HALMATOV & HALMATOV, 2016). By each day the child causality is increasing day by day. The most common problem is chocking of children who are of 3 years or younger as they have habit of putting stuff in their mouth. Producer should follow some principles for toy's safety like fabric toy's must be fire retardant, coloured toys must be covered and use of non-toxic material.
While selecting toy's, the best thing is to go for toy's which are made from natural products like wood, cotton, timber or wool(Tariq Anwar, 2014). There are many producers who deals on only safety products, but due to tough competition they are not available at every store. Before purchasing any toy especially for the young ones, parents should read the label carefully to avoid sudden accidents. Confirming about direction before purchasing product. Toy's which are squeeze may harmful for infants, they should be big enough so they can't be stuck in the mouth of children.
Broken toy's or the toys with wires should have tight packing to avoid any cut or injury. With the rise in technology, today's toys are advanced and they influenced choice of children easily. But such toys are very dangerous as they contain batteries of high voltage which can be explore anytime. Toy's in the form of gun or arrow are again a type of weapon which can injured young one or any one if the bow or bullet is ejected in the eye. As well as the sound produce by such toy's is of high volume which can damage the hearing drums of child.
Apart from this, it also imperative to check toy's after some period that no breakdown of the body and realise of some hazardous material(Bateman & Milner, 2014). If any toy is found by the parent as not suitable for the further use, it should be placed in the garbage. Advice children to keep their toy's in a safe place to prevent damages. Keep the older child toys away from the young ones and try to keep these types of toys far from the reach of young ones. Therefore, relevant selection of toys and proper guidance to children at the time of play.
Stakeholders are important for decision-making. They are held responsible for the quality management of products(Barros, et al., 2016). They have power to stop implementation of any strategy and raise awareness and support the issue of safety. Their involvement provides appropriate solution of how to solve the problem. Stakeholder helps company in convening people and provide them confirmation about defected product or toys are removed from the marked. It depends on the stakeholder’s interest that they want to protect consumer rights and can stimulate organization to change its agenda. The prime objective should be protecting the rights of customers.
Management of company should provide all the information and facts to stakeholders, so they know what procedure is followed by manufacturer and supplier and are the relevant for the children. Stakeholder has the right to advice about plans and policy and if he found that the policy is not adequate for the production of certain toy, he may demand to change it. At different levels of involvement there are various strategies of involving them. Before any action of the company management communicate with stakeholders, so they have the authority to change the project if they find the project of manufacturing new toys may lack something like design or relevant material and would be harmful to children.
The study has shown the carelessness of the Mallet company regarding customer satisfaction. The company was charged with providing defected and harmful products in market which adversely has negative impact on children. After happening so company was not able to justify completely. As due to dangerous toys choking problem is major among youngster and the toxic realised from the paint is too hazardous. Government regulations should also try to take some measures to avoid the presence of harmful toys in market. Formulating and implementing those are helpful in removing defected toys from the reach of customers. Parents should also pay attention while purchasing toys for children. Always go for the quality products, cheap products are made low class ingredients which contains harmful materials. Moreover, the stakeholders of company can influence the decision, if the policy of supply toys is not relevant.
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